Frequently Asked Questions:

Which surfaces work best for setup?

We offer set up both indoors and outdoors on any level surface that includes grass, turf, concrete, asphalt, cement, pavers and sports courts. For your safety and to avoid damage to our bouncers, we unfortunately CANNOT set up on gravel/rocks, on/near dirt or uneven surfaces. We would love for you to send us some photos of the party space before your event date!
How many people can bounce at one time?

Our larger bounce houses (13' x 13' and up) have a maximum weight capacity of 700 pounds or 6-7 children/4-5 adults, whichever is exceeded first. Our Mini Castle (8' x 8') has a maximum weight capacity of 400 pounds or 5-6 children, whichever is exceeded first. Recommended for children ages 0-4 years old. The Bubble House does not have a weight limit; however, it is highly recommended that no more than 4-5 children/adults go inside at one time. For all inflatables we offer, we recommend that participants are of a similar age at all times to ensure safety, especially for smaller children.
Are the bounce houses clean?

OF COURSE! Cleanliness is a top priority for us, not only to provide a safe and positive experience for our clients, but also to maintain the quality of our equipment. We clean and disinfect before each event and do not book the same bounce house more than once during any given day to allow for proper care of each unit.
Can you setup at public venues and parks?

YES! We are fully licensed and insured, and registered vendors with Palm Beach + Broward, so we are qualified to set up our bounce houses at public places. It is the responsibility of the client to ensure that the venue/park does allow inflatables on site and that there is a power source available within 50ft of setup area. Please note, most parks do not have a power source available in which case you can add-on a generator rental to your reservation for an additional fee. Additionally, most public parks will require an attendant to be present for the duration of your event when renting a bounce house/inflatable. Please reach out to us with any specific park/venue questions!
What if there is no electrical access?

We can handle that! If you do not have a power source within 50ft of the bounce house, we can provide a quiet generator with your rental for an additional fee.
Is your company insured?

We take the safety and security of our clients seriously. Bounce Bright is fully insured and licensed to provide bounce house rentals to the public. We are also registered vendors with Broward and Palm Beach county.
How are the bounce houses secured?

Our #1 goal is to keep you and your loved ones safe so you can enjoy the fun! We follow and/or exceed the Consumer Product Safety Commission's (CPSC) protocols for staking/anchoring inflatables and use high-quality, durable equipment to keep our bounce houses attached and secured to the ground.
Do you require a deposit?

Yes, to secure your event date we require $100 down as a deposit and the balance is due three (3) days before your delivery day/time. Deposits are non-refundable unless you request a cancelation more than seven (7) days prior to your event date. After that, we will apply your deposit towards a different date within a full calendar year!
What forms of payment do you accept?

We currently accept credit/debit payments through our booking site using PayPal or Venmo.
How far in advance should I make a reservation?

The sooner the better! Depending on the type of event and what your bounce house needs are, we suggest that you book as soon as you can to make sure a bounce house will be available for your special day!
How do I reserve my event date?

Head to the "Book Now" tab on our website menu: pick your bounce house, any add-on's, and select your date + time. We will follow up shortly with a proposal and rental contract. Please note, a $100 deposit is due to reserve your event date and the balance must be paid in full three (3) days prior to delivery. If you still have additional questions, contact us by email hello@bouncebrightparty.com or by phone (754) 266-0766 and we will walk you through each step of our party process!
Should I consider an attendant for my event?

An attendant is a great option to ensure that everyone gets to enjoy the party! Our attendant will monitor the safety of your guests as well as the cleanliness of the bounce house and custom details for the duration of your rental. Please note, most public parks will require an attendant to be present for the duration of your event when renting a bounce house/inflatable.
How far do you travel?

We will go the distance to bring the bounce to your special event! We service all of Palm-Beach and Broward county with delivery included for all rentals within 20 miles of 33442.
What is your weather policy?

If only we could predict the weather! If weather conditions are questionable, due to wind, rain, etc., we will contact the you prior to delivery. In the event of cancellation due to weather, deposits/payments are non-refundable and will be credited towards a future reservation within one calendar year from the date of original booking. Please consider having a backup indoor option for your event so the party can go on regardless!
How long is the rental period?

The standard rental period for our bounce houses is four (4) hours The standard rental period for our bubble house is four (3) hours If you need the bounce/bubble house longer, we will try our best to accommodate you. We will set up at least 30 mins prior to your event and work with you on the best time to pick up!
Are balloons included?

Balloons are available as an add on for any reservation! We offer balloons garlands as well as interior balloons for our Bubble House!